So, I am re-writing the second portion of the above message. 
 
 
I just find certain aspects incredibly frustrating and I am doing my best to resolve that - even if it means behaving in a way that I would consider rude or unusual. Perhaps I need to be more forceful, authoritative. They wouldn't have me in this position if I wasn't doing the job correctly. 
 
 
- I don't despise the company I work for
It's just a large corporation that has the same internal communication problems that all big businesses have. It's simply a size issue. They aren't deliberately trying to deceive or put off clients or employees. 
 
 
- I don't despise the people I work for
They are actually quite normal. I can't afford to interpret their bad or rushed days as a personal attack. I also have to allow for different personal work ethics. I won't be there for ever. 
 
 
- I don't despise the people I work with
I can't afford to shy away or be devestated just because I am not engaged in happy banter with everyone, all day long. I shouldn't fear someone who has a very different lifestyle than I. 
 
 
- I don't despise the monsters, er, clients I serve.
Ha ha ha. I can't let extreme emotional outbursts ruin my entire day. I have to recognize that they may have had bad, rushed days, or under some sort of generalized anxiety. If they knew what to do to solve their problems, they wouldn't be calling me in the first place. I have to acccept that some people are simply rude and unreaonable, no matter what, and I am not a bad person for not re-structuring their personalities in a 2 minute phone call. 
 
 
I am not a total ingrate, I am just unhappy and frustrated at times. 
 
 
Hmm, seems like the Serenity Prayer..