Quote From: anomalytc Dr. Phil,
You got it wrong this time. Southwest was right to tell that young woman to put more clothes on. I don't want to see anyone's underwear when I'm in public, male or female.
She had obviously pulled down her skirt and shirt to make it more chaste. In a civil society we need to wear clothing. What about social norms and standards? You got it wrong. People ned to wear clothes when they go out!
If Southwest wants to have a dress code, then they need to step up to the plate and develop one. Then they need to educate their employees so that the dress code is consistently enforced. Then they need to make the dress code available to every person purchasing a ticket.
If they thought her skirt was too short, they should have given her a blanket to put over her lap. That's about all they cover anyway, so why not use them? This should have been done quietly and respectfully without making a scene.
Also, Dr. Phil, it appeared that you really felt strongly that she shouldn't even consider taking legal action against Southwest. It seemed like this was very important to you -- did you make a promise to Southwest or something? She was correct when she told you that she only said she wouldn't go on anymore TV shows -- she said nothing about taking legal action one way or the other.
It is one thing to offer an apology (three months down the road) and quite another thing to change your business policies for the better. I feel she had every right to hold off on making the legal decision until she saw whether Southwest was going to change their policy so this would not happen again to another person.
There is no excuse for their conduct and I would be very upset if they treated me that way, no matter how I was dressed. As consumers we deserve respect from the people we do business with. I wouldn't have kept the tickets either and I respect her for giving them back. That shows that she isn't in this for what she can get out of it.