Replies to '03/06 Etiquette Dilemmas'

As a retired employee of a major airline with 28 years of service, I feel qualified to point out to Kyla and all others who disagree with the action taken by SWA that all carriers have a "Contract of Carriage" which addresses in detail their policies & procedures.  This information is readily available by searching the carriers website or contacting them by phone or letter. 

This particular situation is covered under the "Refusal to Transport" guidelines.  Specific to this case is the information under "Comfort and Safety", which states

F.  "Carrier may refuse to transport or remove from the aircraft at any point any passenger in the following categories as may be necessary for the comfort or safety of such passenger or other passengers:

  (1)  Persons whose conduct is or has been known to be disorderly, abusive, offensive, threatening, 

    intimidating, or violent, or whose clothing is lewd, obscene, or patently offensive."

Even a single passenger complaint would mean it was offensive to at least one person, making Southwest completely within it's rights and obligations to address the problem.

So, let Kyla, her Mommy and their (sleazy) attorney file suit, they really have no basis on which to prevail over Southwest Airlines!!!