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Replies to '03/06 Etiquette Dilemmas'
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September 19, 2007, 11:28 am PDT
 Quote From: countrydancer If Southwest wants to have a dress code, then they need to step up to the plate and develop one. Then they need to educate their employees so that the dress code is consistently enforced. Then they need to make the dress code available to every person purchasing a ticket.
If they thought her skirt was too short, they should have given her a blanket to put over her lap. That's about all they cover anyway, so why not use them? This should have been done quietly and respectfully without making a scene.
Also, Dr. Phil, it appeared that you really felt strongly that she shouldn't even consider taking legal action against Southwest. It seemed like this was very important to you -- did you make a promise to Southwest or something? She was correct when she told you that she only said she wouldn't go on anymore TV shows -- she said nothing about taking legal action one way or the other.
It is one thing to offer an apology (three months down the road) and quite another thing to change your business policies for the better. I feel she had every right to hold off on making the legal decision until she saw whether Southwest was going to change their policy so this would not happen again to another person.
There is no excuse for their conduct and I would be very upset if they treated me that way, no matter how I was dressed. As consumers we deserve respect from the people we do business with. I wouldn't have kept the tickets either and I respect her for giving them back. That shows that she isn't in this for what she can get out of it. If Southwest wants to have a dress code, then they need to step up to the plate and develop one. Then they need to educate their employees so that the dress code is consistently enforced. Then they need to make the dress code available to every person purchasing a ticket.
I agree.
If they thought her skirt was too short, they should have given her a blanket to put over her lap.
They did. Or at least that's what she claimed on the today show.
There is no excuse for their conduct and I would be very upset if they treated me that way, no matter how I was dressed. As consumers we deserve respect from the people we do business with. I wouldn't have kept the tickets either and I respect her for giving them back. That shows that she isn't in this for what she can get out of it.
What about a company's right to refuse service? Just as a company should be respectful to their customers, so should the customer. As a customer, we have the greatest power... the right to not receive service. We can choose to spend our money elsewhere. But as a company, what right do they have when they feel their services & facilities are being abused? Refusal of service? What does that get them? Bad publicity & misunderstandings.
I stand by SWA & their decision in this. They are one of those companies that is truly loved by it's own employees.
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March 6, 2008, 7:28 pm PST
Quote From: countrydancer If Southwest wants to have a dress code, then they need to step up to the plate and develop one. Then they need to educate their employees so that the dress code is consistently enforced. Then they need to make the dress code available to every person purchasing a ticket.
If they thought her skirt was too short, they should have given her a blanket to put over her lap. That's about all they cover anyway, so why not use them? This should have been done quietly and respectfully without making a scene.
Also, Dr. Phil, it appeared that you really felt strongly that she shouldn't even consider taking legal action against Southwest. It seemed like this was very important to you -- did you make a promise to Southwest or something? She was correct when she told you that she only said she wouldn't go on anymore TV shows -- she said nothing about taking legal action one way or the other.
It is one thing to offer an apology (three months down the road) and quite another thing to change your business policies for the better. I feel she had every right to hold off on making the legal decision until she saw whether Southwest was going to change their policy so this would not happen again to another person.
There is no excuse for their conduct and I would be very upset if they treated me that way, no matter how I was dressed. As consumers we deserve respect from the people we do business with. I wouldn't have kept the tickets either and I respect her for giving them back. That shows that she isn't in this for what she can get out of it. This girl was all about the apology that she wanted to get from Southwest, but when she got it, it wasn't enough. When Dr. Phil asked if it was all done now, and that she wouldn't sue, she got all flustered and gave the tickets back. I guess the thought of getting out of this without a couple of millions was unacceptable. Did you notice she wore a quite conservative outfit on the show today.?? What happened to the TUBE TOP skirt?? She got possibly worldwide notariety, and alot of air time out of it, and I guess that won't be enough. People like this one that sue for just about anything really are pathetic. Get a job and work for a living. Don't try to live off of other people's money. And of course the lawyer is going to tell her to sue. can you say CONTINGENCY?? If she doesn't sue, he has only gotten some free advertising on the Dr. Phil show.... Lyla,,,, get a life... get over it.... |
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