Quote From: caityjae i was sort of sympathetic to kyla, until she did the play on words about whether she was going to sue southwest airlines for the way she was treated. i don't agree with the way she was treated, but i also do not agree with the way she wanted the apology, took the tickets, and then when dr phil called her on the lawsuit thing, she gave the tickets back. hope the virgin airlines doesn't regret giving her the free tickets.
First, Kyla is contolled by an attorney, so no matter what she says, the attorney is going to persuade her to go forward to protect others' rights. As for me, that was NOT an apology. That was a canned response for anyone who has had a problem with Southwest. For this incident, and the others like these, the CEO should be there in person to make a statement. This would send a message to all Southwest employees, because he will ensure that he NEVER has to do this again. There would be many seminars at Southwest to ensure this, as "heads would roll" if this happens again.
Let's see a real, sincere apology!!
Bob
