Topic : 03/06 Etiquette Dilemmas

Totally agree with you! What the hell do they think happened when they were fussy, screaming babies and their parents had to put up with people telling them they couldn't do something cause their parents brought their ungrateful butts into the world. I mean noone was born an adult were they?

I love the Dr. Phil show, but I think Kyla should take this all the way. I stopped flying SWA when I started watching their show. They are down right rude to some of their customers and they don't have a website any longer. Did they not want to know what people thought as long as the money was coming in?

One particular episode sticks in my mind... A young man who had already cleared security could not find his ticket. The SWA employees kept suggesting maybe he dropped it, but he kept telling them he thought he had put it in the pocket of his suitcase. He had his ID and they eventually got him on the plane. However, before departure his ticket was found on the floor somewhere. This was a TV show that was being taped. Everyone watching that show knew the young man had dropped the ticket. Did the SWA supervisor let it go? Nooooooo....she actually boarded the plane to single him out and let him publicly know in front of the entire plane that he was to blame! WOW, is that valuing your customer?  I would have thought better of SWA had they acted professional, gotten him on the plane despite him misplacing his ticket, and not behaved in a grade school, pointing the finger manner.  Traveling can be stressful and this young man was obviously in a panic, which the SWA employees seemed to be enjoying!

They also tend to overboard their flights and can't understand why customers, trying to get to a destination are upset and angry when they get bumped from a long booked flight. I work hard to earn my vacation time! I would be upset if an airline I paid to provide a service determined that my time wasn't important just so they could make an extra buck!

You GO, Kyla, for all of us who pay good money and get treated like the airlines are doing us a favor! And come on, Dr. Phil, you think the airlines don't know who you are when you board their plane?

Dr. Phil,

When Kyla was interviewed by Matt Laur on the Today show, she was wearing the same skirt she was kicked off of Southwest Airlines for wearing.  When she sat down in the chair to be interviewed, her underware could be seen at her crouch before she crossed her legs. (Since that scene aired, the Today Show has cut that part out.  It embarrassed them because they were trying to make a big deal out of what Southwest did.)  I think a skirt that short is a very good reason for Southwest to ask her to change her clothes.  Young children fly on planes also.  When I fly, I don't want to see anyones underware.  Kyla needs to tell the truth and get over it.  Southwest gets many Kudos for standing up to this situation.