I've been there myself. As a child, with 3 sisters, I was "neglected" by my mother. (Not my father.) I was never told I was pretty or hugged or heard "I love you". To this day, it's very strange for me to hug someone or be close to someone. 
I was teased and bullied in school. So much so, I absolutely HATED school. I was depressed, I tried killing myself. It was horrible. 
I started wearing glasses when I was 9 - my mother picked out my 1st pair of glasses - ugly plastic green and black - I hated them. I honestly thought she choose them on purpose to make me even uglier. (After I graduated from high school, I got contact lenses.) 
When my younger sister (who was blond and blue-eyed and very pretty) wanted to go to finishing school, I piped up that I wanted to go to. Despite our differences, me and my kid sister were close. So my father let me go too. I learned how to apply makeup, do my hair, and how to dress. It helped my self-esteem. 
Once I was on my own, I discovered that I wasn't that unattractive. But because of my past, and remembering how complete strangers treated me (looking at me with pity, and making comments) I decided to never treat anyone different based on their looks. 
I've dated men that were tall, short, underweight, overweight, different ethnic and religious backgrounds, poor, rich, and even blueblood. I decided it was what was inside the man that counted - not on anything else. 
When I was in my mid 20's, I decided it was time for a change, and went punk. I had a hairstyle that I could make it into a mohawk or look "more accepting to society". I did an experiment where I did my hair (punky looking) and makeup (punky looking), BUT! wore different outfits. I went to the same department store/malls, etc. When I had my punky outfit on, people stared at me - looked like they wanted to spit on me, looked at me in disgust. When I later changed into a dressy dress and high heels, etc., men opened doors for me. 
So this makes me wonder if Phil's son had been in a suit and tie with his "makeover", if people's reactions would still be the same. 
I've worked in Admitting in a Hospital, and we see all sorts of people. But people are people, and no mater what they look like, they all deserve to be treated with respect and dignity. 
 
The mother who treats Victoria worse than an animal (making her sleep on the floor???) should count her blessings. She has two beautiful daughters that are healthy. Victoria may have a skin condition, but there are dermatologists that can help that. The mother is attractive. But you know what? The Lord giveth and the Lord can take away. 
I knew someone who was accepted into NYC's top modelling agency. The week before she was to leave for NYC, she was driving on her way to her parent's wedding anniversary dinner. As she was driving, a drunk driver crossed the centre line and hit her head on. She ended up with her face all cut up with the windshield glass. Her new career was not meant to be. She was beautiful, but even more beautiful on the inside. She was gracious and kind. So even though her new carrer wasn't to be, she went on to do other things. 
 
And the mother who won't let her daughter play with unattractive children? GET OVER IT!!! 
I would rather have a child who chooses her friends based on if they're kind, nice, caring, etc. than someone who was pretty and mean.  
Most of my friends growing up were in some people's eyes "unattractive". Why? Because alot of the pretty ones were snobs and mean to people like me and my friends.  
 
God help those mothers. I hope the children get the help they deserve and need. No child should be treated like Victoria.