I'm the new kid at work. One of the employees has made it her life's work to make my daily work life a living hell. As someone who used to stutter (and occassionally still does depending on how tired I am), and now works with disabled young adults, this employee loves to make fun of me and the "consumers."
One day I paged for an employee and mispronounced a couple of words (I tend to do that with "th" words). The employee understood but the "bully" employee got back on the page system and said "reception meant to say.........." This "bully" employee disrespects me behind my back and to my face.
It was the original airing of this episode that helped me in getting the "bully" employee back in line. Ignoring her didn't work but internalizing the dialog was making me believe that "everyone" thought I was a jerk and unprofessional. Once I shut up the internal dialog, I let the bully know she was a jerk and to get over herself. We aren't in high school anymore and this childish behavior was getting boring.
It took a consumer complaining to his mother, that he was sad that this employee was treating the "friendly receptionist" so badly (my first day I signed hello to him as the consumer is deaf, the same employee said to me not to waste my time). The mother came in and personally wrote up this employee on my behalf as she agreed that I'm friendly.
The mean employee still is disrespectful but my sarcastic wit and fast comebacks has made her life hell as I don't take her cruel statements with a grain of salt.
The moral of the story, this employee doesn't know it but she is being fired today. Many "consumer's" guardians and/or parents have been complaining about her as the "consumers" figured if I can fight back so can they. I can't wait to see her face when she is let go.
Thanks Dr. Phil for giving me a wake up call about the "internal" dialog. I can't sing so why the heck would I add my voice to the choir.