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February 20, 2006, 6:22 pm PST
A different approach
I AM NOT GOING TO SAY THERE IS NO TIME OR PLACE TO BE A BITCH, but, in my opinion, most situations do not require it, and the results may not be as great as all that. What I want to share are personal observations over years. WHAT DR. PHIL SAID ABOUT EATING SNOT, ever watch "Caught on Tape"? They show people spitting, even blowing their nose into food, and in one case a bartender stirred a drink with his penis. I doubt I ever ate snot, if I am not happy with service, I am always polite to wait-staff, not attacking or blaming them "You must be very busy" empathy is always a great way to get your service upped a couple degrees, Empathy almost always works. Be nice to wait-staff, they remember the best and the worst customers next time too. FROM WORKING REGISTERS AT AN AARP PRESCRIPTION PICKUP COUNTER, one woman still stands out for her tirade. She came in blasting, did not communicate well, got what she asked for, which was not what she wanted (surprise), a number of people passed her off to others, not wanting to deal with her (no surprise). She was on High Blood Pressure meds (NO DUH!!). Blowing your gaskets on a regular basis to get results by being a bad ass has physiological ramifications, as opposed to the long stream of studies that show optimists and happy people have less stress related health problems and tend to live longer happier lives. Other customers actually made empathetic comments to all the staff over this woman. There were many people remembered for their wonderful personalities as well, and always a joy to help. WORKING AT A CREDIT CARD CUSTOMER SERVICE CALL CENTER, I found out that those people you call and burn over the coals would do only the minimum that they have to for the ranting bitch. I never personally attack the person answering the phone, if I know I am emotional, so they know I am not making it personal, I will even tell them "I know you did not do this, I am just upset". I explain the situation and what I want done about it. If they are not allowed to do it, I ask for a supervisor who has the authority. I can not recall a single time, be it the phone company, or my credit cards where I have not been helped, and over 85% of the time "I am also going to do + and + for you as well, it will show on your next statement". That is exactly what I saw happening with my coworkers. Bend over backwards for nice people, look for that extra thing that the caller did not know could be done too. It is human nature to get the bitch off the line ASAP with the minimum of service required (that passive thing Dr. Phil talked of working against all bitches everywhere). IN THE PERSONAL ARENA, Dr Phil mentioned people who have any personal worth would not put up with it. True. In my circle of friends, there is a woman who cohabits with her daughter, son-in-law and grandchildren. Her daughter is not much different than some of the women on the show, also a self proclaimed and proud of it bitch. She is such a negative part to any get together. It would be nice if we could invite her husband to events without her, or our friend; can't. Instead, they are not informed of many of the get togethers in the circle, just so the bitch is not there to ruin everyone else's time together. Bitches get ostracized. Human nature. MY SISTER IS PROUD OF HER BITCHINESS as well. I do not go out of my way to contact her; I grew tired of the crap years ago. Realizing that talking with her did not make any difference, would only fuel more tirades and more bitchy gossip to others behind my back, I just walked away from the abuse. That is what people with any self-esteem do when they know there is nothing that will change the abusive situation. One time I told her I did not want to hear her crap and was going to hang up, which I did. Immediately she left numerous messages full of cussing and abusive name calling, never getting the point that I was not going to take her crap. So, there were attempts before the final decision to walk away. PEOPLE DO NOT LIKE BEING TREATED LIKE CRAP, even those who tolerate it do not like it. Bitches go through friends like I go through underwear. It is harder to leave a relative than someone who is not family, so guess what, people walk away from non-family bitches all the time, ever see the bumper sticker “mean people suck”? Bitches are mean; they just are so full of their bitchy pride to notice the other people, having left them behind on the road of life, came out ahead. CLEARLY ASKING FOR SPECIFIC RESULTS, and listening to be sure you have been understood, being friendly the whole time. Most of the time I get more than I am asking for. That is assertiveness as opposed to aggressiveness. Assertive women do not have to be mean to get results, the results are better all around, and people are unscathed after the interaction. A WOMAN I KNEW WOULD GET FREE STUFF almost everywhere she went, at a Home Show in our city, she came out with a new massage machine with attachments, free to her. How? Personal charm. She asked the people who were demonstrating it on her if she could give them a massage too. They were so impressed that she was the only person the whole weekend to think of them; later she asked, and they gave her the demo machine they had been using, which could not be sold anyway. This was not an unusual result for her. She was way overweight, but dressed classy, and had a good healthy self respect, so it was not because she was just too sexy to resist. THAT’S HOW IT WORKS BEST. If you have empathy, treat other people with respect and dignity, in the way you would wish to be treated, more often than not you come ahead of any bitch. Most people are happy to give the extra effort to people who are nice to them first. It makes them feel good, happy to do it. They are willing to take the moment to look for more they can do. You may or may not agree with me, these are just my opinions based on years of observations. It works for me, I don't have to carry a load of anger and frustration around, and I always have great blood pressure readings.
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