Dr. Phil Now: Fly Girls: Southwest Statement 1

Dr. Phil Now: Fly Girls: Southwest Statement 1

Southwest Airlines Statement

February 26, 2008

Southwest Airlines would like to set the record straight regarding a situation involving two female customers, [Sarah] and [Nisreen], on Flight #3600 from Tampa Bay to Los Angeles on February 14, 2008. During this flight, the flight crew and several witnesses confirm that [Sarah and Nisreen's] unruly behavior was touched off by an occupied lavatory. After banging on the door, [they] became verbally abusive and threatening toward the customer who had been using the lavatory.

When our flight crew addressed the situation with [Sarah and Nisreen], the two customers continued their threatening behavior and abusive language. At this time, the flight crew requested that local police meet the flight upon its arrival in Los Angeles. The police questioned several witnesses, as well as [Sarah and Nisreen], who were later released. Contrary to reports, we did not ban these customers from flying Southwest Airlines.

Our employees must maintain a safe and comfortable environment onboard the aircraft at all times. Despite some news reports, this story has nothing to do with [Nisreen and Sarah's] appearance, but rather, their use of what other passengers tell us was profanity and threatening behavior onboard one of our flights. Finally, we would have gone out of business a long time ago if we discriminated against beautiful women " or anyone else for that matter. We carry almost 100 million customers a year, and they are all beautiful in our eyes.