"What in the world happened?" Dr. Phil asks Kate.
"My son and I were traveling to Oklahoma City to see my father for Father's Day. We had been delayed already for 11 hours at the airport," she explains.
"What was he saying?" Dr. Phil asks. "It was during the safety briefing, right?"
"So the flight attendant came up to you and said, 'This has got to stop'?" Dr. Phil supplies.
Kate says the response was a little harsher than that. "She said, 'It's not funny anymore. You need to shut your baby up.'"
"I said, 'With all due respect, ma'am, he's been strapped in a stroller for 11 hours. You're lucky he's not screaming his head off.' It was at that point that she said, 'It's called Baby Benadryl.' I said, 'Well, I'm not drugging my child, so you have a pleasant flight.'"
"You weren't making threats or cussing?" Dr. Phil probes.
"Absolutely not," Kate replies.
Joining Dr. Phil via Web cam is Stacy, who was sitting a few rows behind Kate on the flight. When Kate and her son were ejected from the plane, Stacy left in solidarity with them. "Everybody on the plane was laughing and joking: 'Bye, bye Texas.' When [the flight attendant] leaned over and said, 'That was cute, but you really need to shut your baby up,' there was an audible gasp from the plane. At first, we thought she was kidding," Stacy recalls. "When the flight attendant said, 'It's called Baby Benadryl,' it was just unbelievable."
Dr. Phil clarifies the events with Kate. "You had already pushed back and were taxiing out?" he asks.
"Yes," she replies. "They turned the plane around."
"They went back to the gate because they had one of those 'Bye, Bye Baby' terrorists on board?" Dr. Phil jokes.
"Will you fly that airline again?" Dr. Phil asks.
"Absolutely not!" Kate replies.
Virgin America has a surprise for the audience. Everyone will receive one free roundtrip ticket on the airline. "They've got movies, satellite TVs, video games and massage chairs. They just want to bring a little fun back to flying," Dr. Phil says.