She recognizes that she's been a spoiled brat her entire life. "I really just don't see why I shouldn't get the things that I feel I should have when I want them. If I ask for it, I should get it," she says.
Dr. Phil probes further: If Teresa always gets her way, then why does she want to change?
"I am utterly impossible to get along with," she explains. "People don't like me."
Teresa says she gets caught up in the moment.
Dr. Phil turns to Teresa's mom, Sandra, to find out why she gives in to her daughter. "I believe you teach people how to treat you," he tells her. "And you've taught her that if you whine long enough, I will give you what you want."
Sandra says the problem began because Teresa's grandfather spoiled her as a baby, but Dr. Phil wants to know why Sandra continues to do it.
"I think a lot of it is out of guilt," Sandra says. "I've been ill a lot, physically ill, and haven't been there a lot for her ... I feel guilty so I let her have her way."
Teresa admits that she tries to make her mom feel guilty as a method to get her way.
Teresa acknowledges the truth in that, and Dr. Phil asks, "What are you going to do to change that? At some point, you've got to be able to look yourself in the mirror and say, 'I am going to require more of myself. I am going to stop manipulating and browbeating and bullying my mother, and I'm going to start behaving like I have some integrity and some dignity.'"
Teresa has been with the same man for four years, and they have a 2 1/2 year old. Dr. Phil is surprised that someone has put up with Teresa for so long. He tells her, "Nobody that has any sense of self will put up with you!"
Dr. Phil asks, "What are you afraid of?"
"Of being alone," Teresa answers, breaking into tears.
"So what you fear, you create," Dr. Phil says.
Sandra assures her daughter that she would be there for her — especially "if she were nicer, a little more understanding to other people's needs." She adds, "I love my daughter, but I really don't like her."
Dr. Phil tells Sandra that her behavior needs to change too. "Why don't you resolve to quit enabling her," he suggests. Teresa's whining habit is an addiction, and Sandra needs to help end it. "Quit supplying her with the drug."