Her own lack of etiquette disgusts her, including talking with her mouth full, burping out loud and spilling food on her clothes. "I am a sloppy dresser. I'll adjust my underwear and pull my pants up in public," she confesses.
Vanessa worries that she is an embarrassment to her friends and family. "I want people to respect me and want to be around me. I know what good manners are. I just can't seem to put it into action," she frets.
"You know everything that you're doing. So why are you doing it?" Dr. Phil asks Vanessa.
"I don't know. I can try to [have manners] for a day, but then I'll just fall back on my old habits," she replies.
"Yeah," she replies. "I don't style my hair in the morning. I don't put makeup on. I figure I'm probably going to get a stain on my clothes anyway, so why wear something nice?"
"Physically, yes. I just dress casually for comfort," Vanessa answers.
"Why do you want to change this?" Dr. Phil asks.
"I don't want to be known forever for my bad etiquette," she replies. "I don't want my friends to be embarrassed to go places with me. I just want to be more ladylike."
"Would you do that?" Dr. Phil asks Vanessa.
"Oh, I would!" she assures him.
Dr. Phil promises to follow-up with Vanessa's story.