Jennifer and David say their daughter is angry and reactive, and that once she is set off, “things devolve to chaos.” They say when she’s angry, she can’t control her impulses and often gets physical with them.

TELL DR. PHIL YOUR STORY: Conflict so big it needs a Dr. Phil solution?
 
On Thursday’s episode of Dr. Phil, Dr. Phil explains to the parents how their 12-year-old is setting the tone in the household. "We’ve got the tail wagging the dog here,” he says.
 

In the video above, Dr. Phil asks the couple, “When I say that you’re giving up control to your daughter and letting her set the tone, that doesn’t mean anything to you?”
 
“It really doesn’t,” Jennifer replies.

WATCH: ‘It’s Not What You’re Doing; It’s What You’re Not Doing,’ Dr. Phil Tells Parents
 
“I’m a little dumbfounded that in watching the dynamic of your exchanges here … that y’all are like, ‘No. I don’t get it,’” Dr. Phil says to the parents.
 
Hear their response in the video above.
 
On Thursday, hear what the young girl says about her relationship with her parents – and what she wants from them. Check here to see where you can watch.

TELL DR. PHIL YOUR STORY: Need Dr. Phil to get real with someone?