When Dr. Phil decides to help a family intervene with an addicted loved one, there’s certain protocol the show follows.

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Some of the protocol includes not physically engaging with a guest, especially if they start acting out. “Our intervention protocol will tell you, keep things calm, keep things safe and if you need to, you [call 911],” Dr. Phil says.

Watch more in the video above, and read about the protocol here. And on Friday’s episode, see inspiring guest updates. Check here to see where you can tune in.

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