Collette says that for the past two years, she’s been speaking to someone claiming to be an attorney in Mexico City who claims to investigate fraud for the Financial Intelligence Unit. She says that “Attorney Carlos” told her she had been awarded $38,580 settlement resulting from a data breach at her timeshare in Cabo San Lucas but required her to send “international taxes and fees” before payment could be released.

Collette admits that she has sent upward of $200,000 to “Attorney Carlos” and his associates to try to secure the payout – but has yet to see any of the money she was promised. Her daughters say they’ve repeatedly told her that she’s getting scammed, but Collette has refused to believe them so far.

Watch the video above to find out what happens when Dr. Phil sends field producer Aurora Cuapio Gomez to investigate. Plus, hear from private investigator Jorge Corvera. Is the information they uncover enough to convince Collette that she’s been taken advantage of?

This episode of Dr. Phil, “An International Timeshare Scam is Bankrupting Our Mom!” airs Friday. Check your local listing to find out where you can watch.

If you live in the U.S. and believe you have been the victim of a timeshare scam via the internet, visit the FBI’s special website: to file a complaint.

WATCH: Woman Spends $200k Chasing A $38k ‘Settlement.’ Her Daughters Insist It’s A Scam

TELL DR. PHIL YOUR STORY: Want Dr. Phil to investigate a situation or possible scam?