Collette purchased a timeshare in Cabo San Lucas in 2013 and says she felt like it was her second home. In 2019, she says she got a call from someone claiming to be an attorney from the fraud department in the Mexican government. Collette says “Attorney Carlos” told her there was a data breach at her timeshare resort and that she was entitled to a $38,580 settlement.

“They told me not to say anything – not even to contact the resort,” says Collette. She hasn’t received any of the money she was promised. Instead, she says she has sent “Attorney Carlos” and his associates more than six times the settlement amount to try to collect the windfall.

“My mom is getting scammed, and she doesn’t believe it’s a scam,” says Collette’s daughter, Tywanda. “She keeps sending them money in hopes of getting her $38,000.”

Tywanda’s sister, Tiffany, says their mother is a “financially abused woman” who is now struggling to make ends meet.

Can Dr. Phil help the sisters convince Collette that she is being tricked?

This episode, “An International Timeshare Scam is Bankrupting Our Mom!” airs Friday. Check your local listing to find out where you can watch.

If you live in the U.S. and believe you have been the victim of a timeshare scam via the internet, visit the FBI’s special website: to file a complaint.

WATCH: Scam Investigation: What A ‘Dr. Phil’ Field Producer Found In Mexico City

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