Noelle’s mother, Larissa, and stepfather, Shaun, claim that she is an out-of-control teenager who is verbally abusive, has been caught with drugs at home, alcohol at school, and once wrecked her mom’s car. She says she had been to several psychiatrists and multiple therapists before finding Shannon.

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“She’s my life coach. Basically my therapist, but honestly – my friend,” says Noelle, adding, “I can confide in her without her judging me.”

WATCH Why A Teen Says She Wants Nothing To Do With Her Dad

Shaun says, “I just don’t see Shannon as a help. I see her as more of a best friend that can help calm Noelle down.”

“It’s not solving long-term things,” says Larissa.

Why does Noelle say she trusts Shannon, where she doesn’t trust her parents?

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