Andy and his wife, Bridget, say they experienced a parent’s worst nightmare recently when they received a phone call from their daughter’s cell phone and a man on the other end told them their daughter was in desperate need of their help. They claim the man was very aggressive and threatened to shoot their daughter and sexually assault her unless they complied with his demands.

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“I was absolutely terrified” Bridget says. “I could hear my daughter in the background, and she was crying.”

In the video above, hear what the man demanded of the parents and what occurred during the 47-minute ordeal. How did they finally learn that their daughter was actually safe?

WATCH: Red Flags That You’re Being Targeted By A 'Virtual Kidnapper'

On Thursday’s episode of Dr. Phil, learn more about “virtual kidnapping,” a trending scam, and how to recognize these types of scammers. Check here to see where you can watch.

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8 Tips For Responding To A 'Virtual Kidnapping' Phone Call