“Chance will always be my grandson. He will never be my granddaughter,” says Jan.

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Jan’s grandson Chance is transgender and now goes by the name Hope. Jan says that coming to terms with Chance being gay was hard for her and her husband, who admit they are conservative and religious. “When my daughter told me Chance was transgender, I felt very, very sad.”

WATCH: ‘My Biggest Fear Is That My Beautiful Son, Who’s Becoming My Daughter, Is Going To End Up Dead’

Jan says her rocky relationship with her grandchild, whom she still refers to as Chance, started when he was in high school. “My husband and I let Chance move in with us the summer before his senior year in high school. Chance was completely out of control,” she says. “My husband was a pharmacist over 50 years. Chance stole painkillers from my husband and then sold them so he could buy drugs. My husband got in trouble because of what Chance did. He was told he either has to quit his job or retire. My grandson ruined my husband’s career and he could have cared less.”

WATCH: Woman Describes How Her Life Changed Once She 'Accepted Herself' As Transgender

Jan continues, “I feel like my grandson was a con artist. My grandson is quite a manipulator.”

In the video above, see what happens when Jan sees Hope for the first time in five years and for the first time since she started her transition. On Tuesday’s episode of Dr. Phil, can he help this family rebuild their relationships? Check here to see where you can watch.

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