Jane says her oldest daughter, Alex, had it all growing up. She was a homecoming princess, varsity cheerleader and known as one of the prettiest and most popular girls in school. But now, Jane says Alex has mug shots and an arrest record.

TELL DR. PHIL YOUR STORY: Relative gone from big success to a total mess?

“Looking at Alex’s life now, I never would have guessed that she would turn out to be a heroin addict,” says Jane, who describes the last 10 years as complete chaos.

She claims the 26-year-old has been arrested numerous times, stolen credit cards and thousands of dollars, and taken precious family jewelry. Jane also says Alex has gotten physical with her family, including breaking her mother’s nose.

WATCH: How Dr. Phil Says A Family Is Being Emotionally Extorted By Loved One

When Alex, who, according to her mother, gave birth to a baby addicted to opiates, tells her mother she’s sober and doing well, Jane says she doesn’t believe it.

“I’m finding syringes, and crack pipes and all kinds of stuff. We just found a syringe four days ago,” Jane claims. “Alex’s drug addiction has completely ripped my family apart.”

Alex’s younger sisters, Victoria and Stephanie, say they’re sick and tired of Alex’s behavior and “half-assed” apologies.

Hear more of their story in the video above. And on Wednesday’s episode of Dr. Phil, hear from Alex. What does she say about her behavior? Is she ready to change? Check here to see where you can watch.

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Dr. Phil Guest: 'Yes, I’ve Done Drugs. I’ve Caused A Lot Of Pain, But My Family Is Refusing To Just Move Forward'